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Introduction

You may get the following error message when trying to access https://anywhere.medschl.cam.ac.uk or https://securemints.medschl.cam.ac.uk/vpn/index.html.


Alternatively, you may get the following error when trying to launch an application or desktop from the above.

Resolution

On a supported Windows device connected to the wired network, you should just need to restart your computer.
If this doesn’t work please call the Service Desk on 01223 336261 or email; servicedesk@medschl.cam.ac.uk


To resolve this issue on any of the following, you will need to use the relevant guide below:

  • A Mac device (supported or unsupported)
  • An unsupported Windows device
  • A supported Windows device not connected to our wired network.


 Windows Device

  • Select “Local Machine” as the store location

  • Click “Next” and “Finish”
  • When you see this message the certificate has been installed successfully and you will be able to use the Mints@Home/ SDHS service again.

 MacOS Device

Method 1:

  • Enter your username and password if prompted

Method 2:

  • Download the file attached to this page (Quovadis Global SSL ICA G3.cer).
  • Open your keychain, this can easily be done by using Spotlight Search (⌘ + Spacebar) to find  “Keychain”
  • Select the “System” Keychain and the category “Certificates”

  • Unlock the Keychain using the padlock at the top left
  • Drag and drop the downloaded file from earlier into the empty space.

  • You will be able to use the Mints@Home/ SDHS service again.



Certificate:

 Quovadis Global SSL ICA G3.cer