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This information applies to Medical School, SLCU and the Department of Zoology users.



You may require the VPN to be installed on a supported or a personal computer. CSCS offers an automated installer for supported computers and a download for users to use on their own devices. See below for details.

For supported computers

To determine if you are using a supported computer, please open the windows menu and type "Run" or press and hold the "Windows Key" and press "R".  When the run box pops up, cut and paste the following into the search box, "%programfiles(x86)%\Dell\KACE".  If a windows explorer window successfully opens you will have the Kace Agent required to use the following install.  If an error box pops up stating no such program exists, please follow instructions for unsupported computers found below.

If you wish to install FortiClient VPN on a supported computer, please click the Install FortiCIient link below in order to be directed to an automated installer, you do not need administrator rights to use this installer:

Install FortiClient VPN

  • The download will take approximately 1 minute after which time you will see an install progress dialogue box. No action is required.
  • Installation should take another minute
  • Once installation completes refer to the Initial Setup steps below

For unsupported (personal) computers

Please be aware that you will need Administrative privileges in order to carry out this installation.

If you wish to install FortiClient on a computer which is not on our support, please click the link below to download the installer:

FortiClient Download

  • Once downloaded run the downloaded file called FortiClientVPN.exe
  • Accept the license agreement, select default options and proceed through the install process
  • Once installed proceed to the Initial Setup section below


 Click to see screen captures of install options...

Initial Setup

Once installed open the FortiClient application, there will be an icon on the desktop. First you will need to acknowledge that FortiClient will not provide support and then you will be presented with a windows to Configure VPN 



Click the Configure VPN option then refer to our VPN Connection Settings page to complete the configuration.

Error installing VPN client:

If an error advises that 'Windows requires a digitally signed driver', this is typically caused by a computer still running Windows 7 (Service Pack 1), which is missing a Security Update (KB3033929). This Update can be downloaded from https://www.microsoft.com/en-gb/download/details.aspx?id=46148.

Error; your user name or password may not be configured properly for this connection

If your connection to the VPN does not complete and you receive the error message "Unable to logon to the server. Your user name or password may not be configured properly for this connection. (-12)" then you may need to modify additional settings. If you have a supported computer we can help with this.

 Click here to view steps to resolve...
  1. Open Internet Explorer
  2. click on the Settings cog
  3. Select the Security tab then select Trusted sites and click the Sites button
  4. add the relevant url to Trusted sites
    • for the Clinical School VPN add https://mercury.medschl.cam.ac.uk:10443
    • for Sainsbury Lab or Zoology add https://phobos.slcu.cam.ac.uk:10443

 



For additional information
If you have any problems, questions or queries please do not hesitate to contact the CSCS Service Desk: