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  1. Ensure Outlook is closed.

  2. Click on the Windows Start Button (at the botton left of your screen) to open the Start Menu. With the Start Menu open, type outlook.exe /manageprofiles (note the space before the slash!) and hit the Enter key.

    If you receive an error like the image below please instead type outlook.exe /profiles and press enter, which should take you straight to step 6 below.
    Image Added

  3. If a User Account Control prompt appears, click Yes:

  4. The Mail Setup dialog box should appear. Click Show Profiles...

  5. Another dialog box called Mail should appear. Click Add...

  6. Choose a new name for your new profile and click OK.

  7. The Add Account wizard will now appear. Type in:
    1. your email address (in the format:
    2. your Raven password
    3. click Next, then Finish

  8. Back at the Mail dialog, click Always use this profile, select your new profile from the drop-down menu, and click OK.

  9. Go back to the Start Menu and open Outlook. Your new profile is now loaded and your Exchange Online account is now added in the left sidebar (NB: This will show up as

  10. Wait for your mailbox folders to sync. Outlook is now set up, and you can begin adding customisations to your new profile (such as your email signature).