Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Should your issue be very urgent or if you are not able to log in to the portal you can call the Service Desk on 01223 (3)36261. This is staffed 0809:30 00 – 17:00.


Using the CSCS IT Support Portal

...

The Request Something New section has templates for various standard services such as new user accounts, new computers, network drive access, etc. This area is in progress for the Hutchison processes and will be built up over the next few weeks. There is a “generic request” template for when a specific template does not suit.

The I Need Help link will provide a form for reporting an incident – i.e. something is broken or not working as expected. Details of the severity and number or people affected help us prioritise these.

...

The services that CSCS provides will evolve throughout this transition. However, please note that there are areas that Hutch IT currently support where we may be limited or unable to help you.  Due Due to the high workload during this project our team have a maximum amount of time to spend on any issue and if unable to resolve at that point, they will advise what the options are. If you are unhappy with the resolution of any ticket, you can email feedback@medschl.cam.ac.uk, and the management team will respond. Research instruments and attached PC under support contract should be supported by the supplier in the first instance.

...