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We will generally continue support an operating system until it no longer receives security updates from its manufacturer, but as newer versions are released, we inevitably become less familiar with older operating systems,

Key to Support Levels

Unsupported
  • Compatibility problems expected
  • Represents a security risk
  • CSCS will not support or deploy this product
  • Once we contact the owner about an unsupported operating system:
    • CSCS will assist you in moving to a fully supported platform (our hourly rate may apply)
    • CSCS will restrict access if there is no progress within 30* days of consultation
    • CSCS will decommssion if there is no progress within 60** days of consulation
Reduced support
  • The product is no longer current
  • Support staff may have lost familiarity with using this product
  • Compatibility problems with other applications or systems are likely
  • CSCS Services are no longer tested to ensure compatibility
  • CSCS will not deploy this product unless in exceptional circumstances
  • CSCS will assist you in moving to a fully supported platform
Full support
  • The product is current
  • The majority of support staff are very familiar
  • CSCS Services are tested for compatibility with this product
  • CSCS maintains deployments for this product
Early support
  • The product has been tested for use with core CSCS Services (authentication, storage, patching)
  • Issues may be present in certain use-case scenarios
  • Care may be needed when upgrading to this product
  • Some support staff are familiar with this product
  • Documentation is minimal
  • The product can be installed upon request to technical users that accept slower response times and can cope with potential problems encountered
Not yet Supported
  • The product has recently been released
  • The product is undergoing testing for compatibility
  • CSCS recommend that you do not use this product
  • CSCS will not support or deploy this product

supported os

* Public facing servers would be locked down at the firewall so no public access is possible. Reduced user access limited to just the a small number of hosts (CSCS server team plus server owner or developers that need access to migrate). VM's would be turned off and remain on VMware for a further 30 days. 

** If there is no contact or progress with the customer after 60 days, physical equipment would be shutdown, VM's would be destroyed. 

OS Versions and Their Support Level

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Expand
titleSupported Ubuntu Versions

CSCS Support LevelEnd of Canonical SupportRecommended Action if using this product
12.04 LTSUnsupportedSupport ended April 2017Upgrade required - contact the Service Desk to arrange
14.04 LTSUnsupportedSupport ended April 2019Upgrade required - contact the Service Desk to arrange
16.04 LTSUnsupportedSupport ended April 2021
18.04 LTSFull supportSupport ends April 2023No action required
20.04 LTSFull supportSupport ends April 2025No action required

Key to Support Levels

...

  • Compatibility problems expected
  • Represents a security risk
  • CSCS will not support or deploy this product
  • Once we contact the owner about an unsupported operating system:
    • CSCS will assist you in moving to a fully supported platform (our hourly rate may apply)
    • CSCS will restrict access if there is no progress within 30* days of consultation
    • CSCS will decommssion if there is no progress within 60** days of consulation

...

  • The product is no longer current
  • Support staff may have lost familiarity with using this product
  • Compatibility problems with other applications or systems are likely
  • CSCS Services are no longer tested to ensure compatibility
  • CSCS will not deploy this product unless in exceptional circumstances
  • CSCS will assist you in moving to a fully supported platform

...

  • The product is current
  • The majority of support staff are very familiar
  • CSCS Services are tested for compatibility with this product
  • CSCS maintains deployments for this product

...

  • The product has been tested for use with core CSCS Services (authentication, storage, patching)
  • Issues may be present in certain use-case scenarios
  • Care may be needed when upgrading to this product
  • Some support staff are familiar with this product
  • Documentation is minimal
  • The product can be installed upon request to technical users that accept slower response times and can cope with potential problems encountered

...

  • The product has recently been released
  • The product is undergoing testing for compatibility
  • CSCS recommend that you do not use this product
  • CSCS will not support or deploy this product

supported os

* Public facing servers would be locked down at the firewall so no public access is possible. Reduced user access limited to just the a small number of hosts (CSCS server team plus server owner or developers that need access to migrate). VM's would be turned off and remain on VMware for a further 30 days. 

...