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Introduction

Before using the Hold & Release printers at IMS you must ensure that the correct print queue is installed. For most users this will happen automatically. This page describes how to check if the print queue is installed and if not, how to install it yourself.

Requirements

You will need to be on the MINTS wired or wireless network in order to be able to use this service. If you are unsure, the CSCS Service Desk will be able to tell you if your computer is registered for this service. You can complete the online form in order to add this service.

How to check if the print queue is installed 

Most computers at IMS should already have had the printer installed automatically. If you can see a printer names IMS_HoldRelease then the print drivers have been installed already. To check if the printer is already installed;

Windows

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The instructions below sow screenshots from a Windows10 computer. Windows7 uses the same commands and sequence, but the display will look slightly different

  • Tap the Windows key
  • type Printers
  • the Printers & Scanners option should be selected
  • tap Enter, the Printers & Scanners window will list all the installed printers on your computer...
  • If you see a printer named imsvpq01 or IMS_HoldRelease then the Hold & Release printer is already installed on your computer and ready to use

macOS 

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  • Open Spotlight by clicking the Spotlight icon in the upper-right corner of the menu bar, or press Command-Space bar.
  • Type Printers
  • The Printers and Scanners preferences should be selected

  • tap Enter, the Printers & Scanners preferences will list all the installed printers on your computer...

  • If you see a printer named IMS_HoldRelease then the Hold & Release printer is installed on your computer and ready to use

To install the IMS Hold & Release print queue

If you think the print queue is not installed then follow the appropriate guide below

on Windows

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  • Open a Windows Explorer window (Windows Key & E)
  • In the address bar type \\me-print.medschl.cam.ac.uk then tap Enter
  • you will be prompted to enter your credentials, enter your MINTS username and password and tick the check box to remember these credentials

  • In the Search toolbox at the top right of the Explorer window type imsvpq01
  • Right click on the printer found in the search result and select Connect...
  • After a short pause the print drivers will install and the printer will be available on your computer

If you have previously been using the printer imspr33 with the same driver, it is possible that the printer will not show up under Windows Printers & Scanners, but does appear when you try to print from for example Word. If this happens then you may attempt to resolve the issue yourself of get in contact with CSCS and we will resolve the issue for you. To correct this yourself;

  • open Device Manager,
  • under Print queues right click on imsvpq01 and click uninstall

After doing this repeat the steps above to re-install the printer and it should now appear correctly under Printers & scanners


on macOS

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If your computer is supported then please contact CSCS and we can help. For supported computers you can also use one of two different self service installers described below, which will correctly set up the print queue. If your computer is unsupported our automted scripts will not work. you will have to perform the installation manually as described under Unsupported computers, below.

Supported computers

There are two scripts to choose from depending on how your computer is set up, if in doubt choose the network only script.

If your computer is a desktop not portable, (e.g. it is an iMac) and you log in with your MINTS username then you can use the iMac self service script (or contact CSCS). The self service script is available through Software Downloads. Login, search for and run a script titled IMS - add Hold&Release print queue - iMac. If your Mac is appropriate for this script then at the bottom of the log in screen you will see a message that reads "this computer is managed by CSCS...".

If your computer is a supported portable mac (e.g. MacBook) then you will need a different script. You will also need this version of the script if you log in to your Mac with a different username to your MINTS username. The self service script is available through Software Downloads, login, search for and run a script titled IMS - add Hold&Release print queue - MacBook.

The first script will set the printer up to use your current log on credentials to identify your job to the print queue. The second script will pop up a login box asking for your MINTS username and password. You can store your credentials in keychain, but note that you will need to update this keychain record when you change your MINTS password.

Unsupported computers

Unsupported computers do not have our systems management client installed and so our installers will not work. You can install the printer manually, or join your computer to our support service. To access the full features of the printers you can manually install the Sharp postscript driver for the MX-3570N then run the following command.

Sharp MX-3570N driver
sudo lpadmin -p IMS_HoldRelease -E -v smb://me-print.medschl.cam.ac.uk/imsvpq01 -P /Library/Printers/PPDs/Contents/Resources/SHARP\ MX-3570N.PPD.gz -L 'IMS Hold & Release queue' -u allow:all -o printer-is-shared=false -o Option1=SSFinisher -o Duplex=DuplexNoTumble -o auth-info-required=username,password

If you are only seeking basic printing options then you can use the built in generic PPD driver, in this case you will not need the Sharp driver and you can just run the following command in terminal.

generic PPD
sudo lpadmin -p IMS_HoldRelease -E -v smb://me-print.medschl.cam.ac.uk/imsvpq01 -m drv:///sample.drv/generic.ppd -L 'IMS Hold & Release queue' -u allow:all -o printer-is-shared=false -o Duplex=DuplexNoTumble -o auth-info-required=username,password

Please note that for unsupported computers you may wish to check that duplex is set as the default and you may also wish to create a B&W profile. To use the printer you must be on the MINTS network directly or connected to MINTS through a VPN.


Linux

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For Linux installation you should determine two variables,

1) whether you wish to install either a generic driver, or a Sharp driver. The Sharp driver requires additional steps, but offers more functionality.

2) whether you have the smbclient installed (if not then first run sudo apt install smbclient)

in terminal you should then enter the following command, substituting for the variables;

general command template
sudo lpadmin -p IMS_HoldRelease -E -v smb://me-print.medschl.cam.ac.uk/imsvpq01 {driver} -L 'IMS Hold & Release queue' -u allow:all -o printer-is-shared=false -o Duplex=DuplexNoTumble -o auth-info-required=username,password

replace {driver} as appropriate for your choice with either of

driver version
-m drv:///sample.drv/generic.ppd
or
-P /usr/share/cups/model/sharp/en/Sharp-MX-3570N-ps.ppd

Further; if using the Sharp driver you may wish to add the following two options at the end of the lpadmin command in order to be able to access the full functionality of the printer in the stationary room;

-o PageSize=A4 -o Option1=SSFinisher

under Linux this will only work with a GUI through which you can securely enter your MINTS username and password to authenticate to the print server.