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Domains Supported: Medschl    Platforms Supported: Any

Introduction

With Citrix Remote Access you have browser-based access to Microsoft Office 2013, a Virtual Desktop running Windows 7 and other business orientated applications. Your email account, desktop, documents, home and group drives are all loaded automatically, making this an exceptionally simple solution to working off-site.

Citrix Anywhere costs £7.37 per month and requires you to install a software application called “Citrix Workspace app”, on the PC from which you wish to connect. CSCS supported computers have the Citrix Workspace app pre-installed.

Apply for Citrix Anywhere with the Online Form.

Requirements

  1. Citrix Anywhere is available only for departments in the School of Clinical Medicine.
  2. You must have applied for the service.
  3. You will need a reasonably fast internet connection.
  4. A device capable of running the Citrix Workspace app (which replaced Citrix Receiver as of August 2018).  The list of supported devices changes, as Citrix update their software; please check this list for supported computer operating systems: https://docs.citrix.com/en-us/citrix-workspace-app.html.

Guide for Desktops - Windows, Ubuntu and Mac OSX Devices

Although the version of the Citrix Workspace app that will need to be installed is different depending on the device, the process for accessing Citrix Anywhere through a web-page is the same (regardless of device).

  1. Browse to https://anywhere.medschl.cam.ac.uk.

  2. If this is the first time that you are using Citrix on this computer, you may need to install the Citrix Workspace app.  You will be prompted to install the software and a direct link to the Citrix Workspace app has been included on our login page.  Alternatively the version of the Citrix Workspace app can be downloaded from https://www.citrix.com/products/receiver.html

    Once the Citrix Workspace app has been downloaded, you may then need to install and activate it (which may require an administrator password).

  3. Enter your MINTS username and password and click Log On.



  4. Once you have logged in, you will be presented with a list of the Apps that are available to you. To view the list of Desktops, select Desktops at the top of the page.



  5. Click on the application or desktop that you want, and then it will be launched. Depending on your web browser and its settings, you may be prompted to open the Citrix receiver launcher. If you see a window like the one below, please click the Open Citrix Receiver Launcher button (highlighted in yellow).

      

  6. You may also be prompted that the Citrix Receiver plugin is disabled or blocked, often with an option to allow it to run. Please click allow/trust as appropriate to start the application.

  7. When you have finished using Citrix, click your name and then Log Off from the top right hand corner. Please note that you will also be automatically logged out after a period of inactivity.

Accessing Apps through Citrix Anywhere

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Access to Microsoft Office 2013 and other business oriented applications such as PuTTY, Remote Desktop Connection are available through https://anywhere.medschl.cam.ac.uk. You can access\edit your documents directly from the list of apps available:

For example:

  1. Click on Excel 2013
  2. Once the application is open, click on 'Open Other Workbooks'
  3. Click on 'My Documents', now you should be able to view your medschl home drive content.
  4. If you wish to save the new documents or open\edit the existing ones which are saved on your group drive, you can access them by clicking on Computer -> My Documents -> ‘This PC’
  5. Select the group drive and navigate to the location of the file\folder of where you wish to save the file.

Guide for iOS, Android and Windows 8 Devices

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You are able to use the Citrix Anywhere environment from mobile devices including tablets. Some applications are not well designed for touch devices or smaller displays, but in the majority of cases the applications will work. The guide below is reasonably generic. Although the process may be slightly different for each device, the principles and prompts should be the same.

Images in the guide below were taken from an Android device. The images may not be exactly the same on your device.

  1. Download and install the Citrix Workspace app from the relevant source.
    1. Apple's App Store: https://itunes.apple.com/us/app/citrix-receiver-for-ipad/id363501921?mt=8
    2. Google Play Store: https://play.google.com/store/apps/details?id=com.citrix.Receiver
    3. Windows Store: http://apps.microsoft.com/windows/en-us/app/citrix-receiver/dcbba44a-a3fd-41f4-951d-1117998c583d
  2. Open the application. Select the option to Add Account. In the Address field, please type anywhere.medschl.cam.ac.uk
  3. You will be asked to name the account and provide login details. Enter your username and password. In the Domain field, type MINTS
  4. The account will be added to your device and will be listed in the available accounts.
  5. Tap the account to log in. Enter your password if requested. The available applications will be listed.
  6. Tap an application to launch it. In the example below we have launched Notepad++.
  7. Use the pull down menu from the top to use the mouse and control the session. Your session should have popped up at some point to tell you how to use gestures and interact with the remote session using your device.

I am having problems. What information do you need to help me?

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We generally recommend that you have the latest version of the Citrix Workspace app installed for the device that you are using. This will enable the latest features and provide you with the best user experience. You can download the latest version of the Citrix Workspace app from here: https://www.citrix.com/en-gb/downloads/workspace-app/

If you have any issues accessing the service or with an application or desktop that you are using, there is some information that you can send us which will enable us to look into your problem.

  • The operating system of the computer that you are using
  • The version of Citrix Workspace app that you have installed.
    •  Finding the Citrix Workspace app version on Microsoft Windows

      To find this, right click the Citrix Receiver icon in your Taskbar, and select About or Advanced Preferences (this depends on the version that is currently installed)

        or

       or 
       Finding the Citrix Workspace app version on Apple Mac OSX

      The icon for the Citrix Workspace app should be on the command bar in the top right hand corner near the clock.

      Right click the icon and then select About



       Finding the Citrix Receiver version on Ubuntu

      Open the Ubuntu Software Centre. Select the down arrow to the right of Installed at the top and select the Unknown category. Select the Citrix Receiver for Linux. The version number is listed at the bottom of the page.

  • The time that you are trying to access the system.
  • A screenshot of any errors that you see
  • What applications or desktops you were trying to access

With this information, we can look into our log files and try to see what is going on. It should allow us to help get you back working as quickly as we can.

Please send all of this information to the service desk by email or have it available when you ring us for support.

FAQ: I get a warning about accessing information on a device attached to your computer.

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When you start an application or a desktop, you may get a Security Warning similar to the one below:




This warning is normal, and is expected. Through Citrix Anywhere, you have the option to use remote applications to access files and folders on your computer. If you want to be able to access files on your computer from your remote session, then please click Allow, or Permit Use.

FAQ: Windows XP Support

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Citrix support for Windows XP stopped on 8th April 2014. In our limited testing we found the following configuration to work:

  • Microsoft Windows XP Service Pack 3
  • Internet Explorer 9 or Mozilla Firefox 35
  • Citrix Receiver 4.2.100

Although we have tested the above configuration, we are unable to provide any support.

FAQ: I lost my connection. How long will I stay logged on for?

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If you lose your connection (e.g. through an internet problem) or close a desktop session without logging off, your session will remain active for 75 minutes. After this time you will be logged off automatically. Active sessions will not be disconnected.

We are unable to guarantee that unsaved work will be recoverable if you are logged off automatically, as it depends on the application. We recommend that you save your work and log off as soon as you have finished working.

FAQ: When connecting to the desktop, I get a 'The connection to "Windows 7 Desktop" failed with status (1110)' message.

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This error is fairly generic and can be caused by a number of things.

Please try:

  1. Clear your temporary files and/or internet cache. Each browser is slightly different, but typically you go into Options, and look for Clear Internet Cache or Clear Temporary Internet Files.
  2. Ensure that you have the latest version of the Citrix Workspace app installed
  3. Ensure that the Citrix Workspace app has been enabled in your browser. See details below in the other FAQs.

FAQ: When I try to access my Hermes Mail through Outlook I get an error.

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If you have your Hermes mail configured through Outlook on your computer, and you try and access it through Outlook on Citrix Anywhere, you will receive an error similar to:

This is because the file that contains your email is stored on your computer in the office, and is not available to the Citrix Anywhere service. There is no workaround to this.

Access to Hermes mail through Citrix Anywhere is only supported through webmail. Hermes webmail can be accessed at the following address: https://webmail.hermes.cam.ac.uk/

We recommend that you use our email service for full compatibility with Citrix Anywhere. We can modify your account so emails sent from you look like they have originated from your @cam.ac.uk email address and you can have all email sent to your @cam.ac.uk address forwarded to our mail system. If you would like more information on this or help in setting this up, please contact our service desk.

FAQ: I am using Google Chrome. How do I access my applications?

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Support for Google Chrome has been added in Citrix Receiver 4.3 and was supported by CSCS from 28th September 2015. Please ensure that you have downloaded the latest version of the Citrix Workspace app (which replaced Citrix Receiver in August 2018).

FAQ: How do I enable Citrix Workspace App (also known as "Receiver"),  in Microsoft Internet Explorer?

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Internet Explorer is only supported on the Microsoft Windows platform.

In Internet Explorer, after you have installed Citrix Workspace App (also still referred to as "Receiver"), a prompt still appears, asking you to install Citrix Receiver, similar to this:



This is because Internet Explorer blocks the new plugin by default and it will need to be enabled.

To do this:

  1. Open Internet Explorer
  2. Select the Settings cog in the top right corner and then click Manage Add-Ons
  3. Select Show: All Add-Ons in the bottom left corner of the dialog box


  4. Select the Citrix ICA Client (which is the add-on for the Citrix Workspace app / Citrix Receiver), and ensure that the status says Enabled. There is an Enable/Disable button in the bottom right corner to change the status
  5. Click Close

FAQ: In Mozilla Firefox, I get asked to download an ICA file when I launch an application. Can applications launch automatically, instead?

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Yes. By default Firefox does not know what to do with the file that launches the application. You can change a setting in your browser to allow Firefox to launch the application or desktop automatically.

To do this:

  1. Open Firefox.
  2. Click the Preferences menu in the top right corner and then select Options
  3. Please scroll down within the General section, until the Applications section appears.
  4. Find 'receiver' in the Content Type column.  If the Action is not set to 'Use Citrix Receiver Launcher' (other options are 'Always ask', and 'Use other...', please click the ˅ drop-down button to show the other Actions available, and click 'Use Citrix Receiver Launcher'.
  5. Then please close the tab, to close the Options page.

FAQ: Do I have to install the Citrix Workspace app on my computer?

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Yes.

FAQ: I have multiple monitors. Can my remote session use multiple monitors?

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Yes. To do this you need to make your remote window span both monitors before clicking maximise. Drag the remote window so that it is split across both monitors, like the green rectangle in the drawing below, then click the maximise button.

This feature requires that you have specific versions of the Citrix Workspace app installed. If you are unsure, please download the latest version of the Workspace app from the Citrix website here: https://www.citrix.com/downloads/workspace-app/

  • Windows: 7 or higher
  • Mac OS: 10.13 or higher
  • Linux 13.0 or higher

FAQ: An application that I want is not available. Can it be added?

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This is not a simple yes or no answer. There are a lot of factors to consider, including but not limited to the licensing terms of the application, what the application does and its hardware requirements. If you have an idea for an application that you think would be useful, then please log a ticket with our Service Desk. We can then evaluate the application and get back to you with an answer. If we approve an application for addition to the service, then it will be included in the next scheduled update session.

FAQ: I get a prompt about updates for an application. Do I need to do anything?

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No. We have a planned monthly update session where we will check for and apply updates to the operating system and applications that are available. Updates will be deployed on the last Tuesday of each month.

FAQ: How can I connect to a computer on the Clinical School network?

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Once you have logged in to Citrix Anywhere, and are on Step 4 above, you can select the Remote Desktop Connection application to connect to a computer on the School's network (Some set up is required on the computer if you have never used this feature before).

When prompted enter:

  • The computer name (e.g. gppc399) or IP address. If using the computer name, you may need to add .medschl.cam.ac.uk or .medlan.cam.ac.uk to the end (e.g. gppc399.medschl.cam.ac.uk).
  • Your user name with a mints/ before it. e.g. mints/aaa.111 and then click Connect

FAQ: When using Citrix Receiver on Mac OS X 10.9 (Mavericks), my connection is being lost intermittently.

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In Mac OS X 10.9 (Mavericks), a new feature called "App Nap" was introduced, which enables the computer to save energy when the application is minimised. This pausing of the application causes the Citrix Receiver to disconnect from the server.

To disable App Nap for the Citrix Receiver:

  1. Open Citrix Receiver
  2. Hold down the command key and press I
  3. In the application details window that appears, check the box to 'Prevent App Nap'

FAQ: When using the Remote Desktop Connection app in Full Screen, Alt+Tab does not switch between Windows

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This is the default behaviour of the Citrix Receiver. In order to change this behaviour you must have the permissions to edit the Registry on your computer. To change this behaviour:

  1. Open regedit and change the following key:
  2. For 32-bit OS:
    1. Key: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Keyboard
    2. Type: REG_SZ
    3. Name: TransparentKeyPassthrough
    4. Value: Remote
  3. Or for 64-bit OS:
    1. HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Citrix\ICA Client\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Keyboard
    2. Type: REG_SZ
    3. Name: TransparentKeyPassthrough
    4. Value: Remote

After making the change, close all of your connections and start again. The Alt+Tab key combination will now work.

FAQ: I'm getting a certificate error when trying to launch a desktop or app.


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Please see the guide found here: https://confluence.medschl.cam.ac.uk/x/oIAeBQ