Throughout 2021, Hermes mailboxes are being migrated to the UIS Exchange Online platform. This guide shows you how to add your new Exchange Online account to Microsoft Outlook 2019.
Please ensure you are running either Outlook 2016 or Outlook 2019 before attempting this process (for Outlook 2016, the process is near-identical).
If your version of Outlook is older, please follow our guide for upgrading it before attempting these steps.
If your old mailbox was included in the recent SLCU email migration, you may wish instead to add your account to Outlook by creating a new Outlook profile by following this guide.
These instructions are aimed primarily at Windows users. Any Mac users who require further assistance are invited to contact CSCS Service Desk for help with upgrading.
You can use webmail by logging in to: http://outlook.office.com. Webmail does not require Outlook to be installed or updated, and can be used as a fallback option to access your mail if you are having issues with Outlook.
If you access a shared mailbox, UIS require that you manually add each shared mailbox as an additional account.
The steps to do so are broadly the same as adding your personal account, however you should enter the account in the form of firstname.lastname@example.org then when prompted for credentials enter your email@example.com and your Raven password.
A step-by-step guide for adding shared EXOL accounts to Outlook is available at the UIS Website, here.